Ledger® Login® (en-US) | Ledger Support

Welcome to the official Ledger® Login® (en-US) support guide. Ledger is a global leader in cryptocurrency security, and its login process is designed to maximize protection while maintaining ease of use. Unlike traditional logins that rely on usernames and passwords, Ledger uses hardware-based authentication to ensure your private keys and funds remain safe. This guide explains how Ledger login works, how to get started, and how to troubleshoot common issues.

Understanding Ledger® Login

Ledger’s login process is fundamentally different from centralized exchanges and software wallets. Instead of an online login with credentials, you log in to Ledger Live, the official app used to manage your Ledger device. Ledger Live does not store private keys, passwords, or sensitive data—instead, it interfaces with your Ledger hardware wallet, where your private keys remain securely offline.

The login experience is centered on connecting your Ledger Nano S Plus, Ledger Nano X, or Ledger Stax to the Ledger Live application to securely authenticate transactions and manage assets.

How to Login to Ledger Live

1. Download Ledger Live

Start by downloading the Ledger Live application from the official Ledger website:
 👉 https://www.ledger.com/ledger-live

Available for Windows, macOS, Linux, iOS, and Android, this is the only secure way to access your Ledger wallet.

2. Install and Launch the App

Install the application and open it. Click “Get Started” and choose your Ledger device model. You’ll be prompted to either set up a new device or restore from a recovery phrase.

3. Connect Your Ledger Device

  • Use a USB cable to connect your device to your computer or pair via Bluetooth (Ledger Nano X).
  • Enter your PIN code on the device.
  • Ledger Live will automatically detect your device and perform a genuine check to confirm authenticity.

4. Access Your Wallet

Once authenticated, you will be logged into the Ledger Live interface. From here, you can view account balances, send and receive assets, install apps, stake crypto, and manage your portfolio securely.

✅ There is no need for a username or password—access is controlled through your hardware device and recovery phrase.

Troubleshooting Ledger Login Issues

If you're experiencing problems with login, here are some common fixes:

Device Not Detected

  • Use the original USB cable.
  • Try a different USB port or restart your computer.
  • Make sure Ledger Live is up to date.

Genuine Check Failed

  • Unlock your device with the correct PIN.
  • Ensure you’re using the official Ledger app (not third-party software).
  • Disable any VPN or firewall that may block the connection.

Ledger Live Crashing

  • Reinstall Ledger Live.
  • Check your operating system for compatibility.
  • Clear the cache from the settings menu in Ledger Live.

Security Best Practices

Ledger prioritizes your crypto security. Follow these precautions to protect your assets:

  • Never share your 24-word recovery phrase. Ledger will never ask for it.
  • Do not enter your recovery phrase on any computer or website.
  • Bookmark the official Ledger website to avoid phishing attacks.
  • Verify all transactions on your Ledger device screen before confirming.

Recovering Your Wallet

Lost your Ledger device? You can restore your wallet using any new Ledger device:

  1. Choose “Restore from recovery phrase” during setup.
  2. Enter your 24-word phrase in the exact order.
  3. Open Ledger Live and reconnect your accounts.

As long as your recovery phrase is safe, your crypto assets are secure—even if the device is lost.